Privacy Policy

1. Introduction

Nova Realty Services ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website novarealtyservices.in or contact us regarding our real estate services.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please discontinue use of our website.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, and phone number submitted through our enquiry forms.
• Enquiry details: property preferences, budget range, and any message you send us.
• Usage data: pages visited, time spent on the site, browser type, and IP address (collected automatically via analytics).
• Cookies: small data files stored on your device to improve your browsing experience (see Section 7).

3. How We Use Your Information

We use the information we collect to:

• Respond to your property enquiries and provide real estate services.
• Send you relevant property listings, market updates, or promotional communications (only with your consent).
• Improve our website, services, and customer experience.
• Comply with applicable legal and regulatory obligations.
• Prevent fraud and ensure the security of our platform.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: trusted third-party vendors who assist us in operating our website and delivering services (e.g. hosting, analytics, messaging platforms), bound by confidentiality agreements.
• Legal authorities: when required by law, court order, or to protect our legal rights.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Enquiry data is typically retained for up to 3 years. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enhance your experience. Cookies we use include:

• Essential cookies: required for the website to function correctly.
• Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics). These are only loaded after you provide consent.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites (e.g. property portals, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: